Refund policy

Every ArvixDesignz piece is made to order just for you, so we can't accept returns or exchanges for change of mind or the wrong size. Please check the sizing info on each product page before ordering, and message us if you need help choosing.

Damaged, defective or wrong items
If your item arrives damaged, misprinted, defective, or isn't what you ordered, contact us within 30 days of delivery at arvixdesignzsupport@gmail.com. Include your order number, a photo of the problem, and a photo of the shipping label. We'll send a free replacement or give you a full refund. You won't need to send the item back.

Cancellations and changes
You can cancel or change your order as long as it hasn't gone into production yet. Contact us as soon as possible after ordering.

Lost packages
If your package is lost in transit, contact us and we'll help sort it out. See our Shipping Policy for details.

Refunds
Approved refunds go back to your original payment method and usually show up within 5–10 business days, depending on your bank.